Customer Service / Product Support
|  |
Customer Service / Product Support
Professional Live Agents
8 am to 7 pm EST (additional hours available)
24/7 Emergency Paging
Customer Feedback & Sales Support
Inventory Management
|  |
Secure GMP Warehousing Facility
Temperature Controlled Storage - Continuous Monitoring
Serialized & Lot Number Traceability
Multi-Location Inventory Management
Loaner Sets & Consignments - Restocking & Tracking
Order Processing & Fulfillment
|  |
Order Processing & Fulfillment
Live Agents- Phone, Fax, Email and Web
Credits / Returns
Picking / Packing / Shipping
Distribution & Logistics
|  |
Shipping Via FedEx, UPS, USPS & Courier
Implant & Instrument Tray Restocking
Raw Materials & Finished Goods
Temperature Sensitive / Shipping Validations
Invoicing & Collections
|  |
Customer Invoicing & Credits
A/R Collection & Payment Processing
Field Support
|  |
Develop Sales / Distribution Networks
Distribution of Promotional Material
Monthly Commission Calculations
Quality Assurance
|  |
FDA-Registered Establishment, Distributor and Re-packager / Re-labeler
21CFR Compliant – cGMP and Quality Systems
Product Inspections – Release to Finished Goods
Internal and External Audits
Subject Recruitment – Lead Generation
|  |
Live Agents Screen Callers Responding to National Ad Campaigns
Consulting
|  |
Orthopedic and Medical Device Sales & Service
Quality System (21CFR Part 820) Implementation & Auditing